Frequently Asked Questions

Do you accept returns or exchanges?

Yes, we offer returns or exchanges within 14 days of purchase for unused and undamaged items. Simply reach out to our customer care team for assistance.
Do you offer free shipping?

Yes! We offer free shipping on all U.S. orders. International orders are available for a flat rate of $9.99, regardless of location.
What ingredients do you use in your candles?

Our candles are crafted with 100% natural soy and palm wax, premium cotton wicks, and non-toxic, skin-safe fragrances, ensuring a clean burn and delightful aroma in every room.
How can I care for my candles to ensure they last?

Trim the wick to 5mm before each burn and keep the candle on a stable, heat-safe surface. Avoid placing candles near drafts or in direct sunlight to preserve their shape and quality.
Can I place a custom or bulk order?

Absolutely! We love creating custom or bulk orders for special events and wholesale partnerships. Please contact us directly for more information on customisation options and pricing.
How long will it take for my order to arrive?

We typically process and ship orders within 2-3 business days. U.S. shipping generally takes 3-7 business days, while international shipping may take 7-14 days, depending on the destination.